FAQ

🧒 1. What sizes do EQW SPORT shoes come in?

We offer sizes for toddlers to big kids, typically ranging from US size 6C to 6Y (Ages 3–12). Size guides are available on each product page to help you choose the perfect fit.

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📏 2. How do I know which size to choose for my child?

We recommend measuring your child’s foot and comparing it with our size chart. Always leave about 0.5 inch (1.2 cm) of space in the toe box for growth and comfort.

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👟 3. Are EQW SPORT shoes good for everyday wear?

Yes! Our shoes are designed with dual-density cushioning, arch support, and non-slip soles, making them ideal for school, playground, and outdoor adventures.

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💧 4. Are the shoes waterproof or machine washable?

Many of our styles, like our kids’ clogs and garden shoes, are made with 100% waterproof materials and are machine washable. Always check the product page for care instructions.

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🔄 5. Can I return or exchange if the size doesn’t fit?

Absolutely. We offer 30-day hassle-free returns and exchanges. Please ensure the shoes are unworn and returned in original packaging.

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🚚 6. How long does shipping take?

Orders are typically processed in 1–3 business days. Standard shipping usually takes 7–12 business days, depending on your location.

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🌍 7. Do you ship internationally?

Yes! We currently ship to the US, Canada, UK, Australia, and selected countries in Europe and Asia.

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🛠️ 8. What if my child damages the shoes?

We design our shoes to be tough, but if you experience any defects or quality issues, contact our support team. All shoes are backed by our 100% Happy Kid Guarantee.

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🎁 9. Can I buy EQW SPORT as a gift?

Definitely! Our products make great gifts for birthdays, holidays, or back-to-school. You can add a gift note during checkout.

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📬 10. Who can I contact for help with my order?

Our customer support team is here to help. Reach us anytime at support@eqwsports.com or through our Contact Us page.